Our Services
Computers
Network Maintenance
Network Maintenance Contract
Rapid Technologies will maintain all aspects of your organisation's IT and Communications Network.
Rapid Technologies offer a range of tailored Network maintenance services, for example:
Software maintenance
Hardware maintenance
Network maintenance
Managed services
Disaster recovery management
For full details regarding these services, please contact Rapid Technologies on 0151 282 1821 or complete the Network Maintenance enquiry form .
Project Management
Rapid Technologies offer a Project Management service.
A Rapid Technologies' technical and sales Account Manager will liaise with the customer to provide a solution most suited to the customer's requirements. Thereafter, a Rapid Technologies' Project Manager will project manage the solution until completion.
For full details regarding this service please, contact the Rapid Technologies' Helpdesk on 0151 722 0304.
Hardware Maintenance
We offer the following Hardware Maintenance Contracts:
Telephone Support
This service comprises telephone support for Hardware.
Customers report a fault in their Hardware to the Rapid Technologies' Telephone Helpdesk and a Rapid Technologies' engineer will respond promptly by telephone.
Back to Base Hardware Maintenance
This service comprises telephone or E-mail support for Hardware and, if necessary, back to base maintenance.
Customers report a fault in their Hardware and a Rapid Technologies' engineer will respond promptly by telephone or E-mail. If the RapidTechnologies' engineer considers it necessary, the customer shall arrange for the Hardware to be transported to our Repair Centre in Childwall for repair.
On-Site Hardware Maintenance
This service comprises telephone or E-mail support for Hardware and, if necessary, on-site maintenance.
Customers report a fault in their Hardware by telephone or E-mail and a Rapid Technologies' engineer will respond promptly by telephone or E-mail. If necessary, a Rapid Technologies' engineer will attend at the customer's premises in order to diagnose/repair the Hardware.
Please contact our Helpdesk on 0151 282 1828 for full details regarding the above-mentioned services and our charges.
Loan/Hire Equipment
If you require temporary replacement Hardware whilst your equipment is awaiting repair please contact our Helpdesk on 0151 282 1806 for details regarding our loan/hire service.
Got A Problem With Your Computer?
We will repair and provide maintenance for most computers, and computer related hardware. We can also sort out those annoying software problems for you.
PC Crashing Or Freezing
Is your computer crashing or freezing in the middle of your office application or favourite game?
Perhaps a hardware conflict is causing the problem, your software has become corrupt or possibly the drivers for the graphics card need updating - whatever the problem, we have engineers ready to help.
We install processors, memory, motherboards, hard drives, power supplies, graphics and sound cards, modems, CD/DVD drives, floppy drives, etc. We can supply replacement or upgrade components, or we can install components which you have bought. We also build PC Systems to order.
We offer the following Hardware Repair Services:
"Carry-In" Repair Service
We offer a "Carry-In" Hardware Repair Service at our premises at 138-140 Queens Drive, Childwall.
Customers requiring this service should bring in their Hardware to our Reception Desk where it will be booked in for repair.
A Rapid Technologies' engineer will then contact you following fault diagnosis and provide you with an estimate of the cost of repair.
There is a non-refundable estimate fee which is payable when your Hardware is booked in. If you decide to proceed with the repair, the estimate fee will be off-set against the cost of repair.
Fast Track "Carry-In" Repair Service
We also offer a "fast track" Carry-In Hardware Repair Service.
This comprises the same service as above but a Rapid Technologies engineer will be allocated to attend to your Hardware as a priority.
There is a non-refundable estimate fee which is payable when your Hardware is booked in. If you decide to proceed with the repair, the estimate fee will be off-set against the cost of repair.
On-Site Fault Diagnosis Service
We can arrange for a Rapid Technologies' engineer to come out to your premises and diagnose the fault in your Hardware.
Please contact our Service Desk on 0151 282 1828 for full details regarding the above-mentioned services and our charges.
All of the above-mentioned services are provided subject to Rapid Technologies' Terms and Conditions .
Software Maintenance
Software Maintenance delivers both proactive and reactive support for your networks, systems, and software through effective problem management and updates.
Server Software Maintenance
The customer reports the fault to the Rapid Technologies' helpdesk and an engineer will respond via telephone (where possible) or by E-mail (where appropriate) the same or next business day to diagnose the problem and decide on the next course of action. If the engineer cannot solve the problem a convenient callout will be scheduled with the customer within the next 2 business days.
No callout will be made without the appropriate engineer speaking / E-mailing the customer to diagnose the problem. Software maintenance covers all aspects of problems with the specified server based OS and software. This includes the investigation of problems and the application of updates (which are freely downloadable and which will solve a problem. Updates will not be installed unless it is to sort out a problem.) The support is limited to the problems which cause the software not to function as intended. Advice on usage, upgrades, and improvements are also covered. Administration is not covered. (e.g. addition of accounts)
Exceptions: Software installed by the customer, which interferes or causes problems with the specified software. Updates / upgrades performed by the customer (without the advice or instruction from Rapid Technologies or the specified software vendor) to the specified software which results in the problem.
Software cover does not apply to problems resulting from a bug/loophole/vulnerability exploit of any software installed on the server or connected networks.
Workstation Software Maintenance
Customers report the fault to the Rapid Technologies' helpdesk and an engineer will respond via telephone (where possible) or by E-mail (where appropriate) the same or next business day to diagnose the problem and decide on the next course of action. If the engineer cannot solve the problem a convenient callout will be scheduled with the customer within the next 2 business days.
No callout will be made without the appropriate engineer speaking / E-mailing the customer to diagnose the problem. Software maintenance covers all aspects of problems with the specified workstation-based OS and software. It includes the investigation of problems and the application of updates (which are freely downloadable and which will solve a problem. Updates will not be installed unless it is to sort out a problem.) The support is limited to the problems which cause the software not to function as intended. Advice on usage, upgrades, and improvements are also covered. Administration is not covered. (e.g. addition of accounts)
Exceptions: Software installed by the customer, which interferes or causes problems with the specified software. Updates / upgrades performed by the customer (without the advice or instruction from Rapid Technologies' or the specified software vendor) to the specified software which results in the problem.
Software cover does not apply to problems resulting from a bug/loophole/vulnerability exploit of any software installed on the workstation or connected networks.