From Friction to Flow: A Seamless AV Experience at Black Capital Group
About Black Capital Group Black Capital Group is a Cheshire-based holding company that unites three complementary businesses: Compliance Chain, Procure Partnerships Framework and Strategic Resourcing. They deliver best-in-class procurement, compliance and recruitment solutions to the UK public sector and built environment, operating with a client-centred and socially responsible ethos. Identifying the Challenges Before partnering with Rapid, Black Capital Group faced several challenges with their workplace technology. Staff often had to join Teams calls from their desks, which resulted in unprofessional audio and visual experiences. Setting up meetings was difficult due to poor-quality cameras, unreliable sound and the need for physical wired connections. Privacy was also a concern, particularly for senior leadership. The CEO required a seamless, private setup in his office to carry out calls and meetings with minimal disruption, which their existing setup couldn’t provide. Additionally, meeting spaces were frequently booked but often went unused, leading to inefficiencies and wasted resources. Complicating matters further, the layout and fit-out of the office presented challenges when it came to installing new AV technology. Despite this, Rapid was able to integrate everything cleanly and efficiently, working around the fit-out limitations without issue. Delivering the Solution To address these issues, we delivered a tailored AV solution that focused on ease of use, flexibility and high performance. In each meeting room, we installed Yealink A40 all-in-one video bars, paired with CTP25 touch panels and PA20 wireless dongles. This provided a seamless, intuitive in-room experience for users, making it easy to connect and collaborate without relying on cables or complex setups. We also installed Yealink room booking panels outside each meeting room, allowing staff to see at a glance which rooms were available or in use. For the meeting pods, we implemented GoBright Interact booking devices, complete with reconfigured desk glows to clearly show pod availability in real time. Despite initial concerns around how the office fit-out would impact installation, we successfully integrated all systems with minimal disruption, taking on a project management role to overcome logistical challenges and ensure everything ran smoothly. The Impact The transformation had an immediate and positive effect. The upgraded technology allowed Black Capital Group to bring more people into meetings, both onsite and remotely, with the quality of the sound and video making it feel as though everyone was in the same room. The investment in Yealink and GoBright quickly proved its worth. After initially installing one Yealink system in the boardroom, the team was so impressed that they chose to install two more within a week of moving into the new office. The GoBright room booking system also had a noticeable impact. It provided a simple, effective way for staff to check room availability and eliminate wasted bookings, ensuring that every space was used more efficiently. Conor Neild-Crabb, Head of Strategy, shared his thoughts on the project: “The service level from start to finish was incredible – Rapid were so easy to work with and everything was seamless.” “I would recommend Rapid services to any other business who are interested in working with them.” “We had issues with the installations that were based around the fit-out of the office and Rapid pretty much became our own project managers to solve all of these issues.” Conclusion This case study demonstrates the real-world benefits of smart AV integration. With Yealink and GoBright solutions in place, Black Capital Group has created a professional, efficient and user-friendly environment for meetings and collaboration. By removing barriers and embracing intelligent technology, they have improved how their teams connect, communicate and use space, both now and for the future.
