Peace of mind
If you have purchased network, VOIP, audio visual or video conference equipment, you’ll already know the vast benefits of using it. Investment in owning a flexible and scalable solution gives you the ability to communicate with colleagues, valued clients and suppliers in an efficient, personable, costs effective and environmentally beneficial manner. However, it’s important to also consider the support that you will need with for it. At Rapid Technologies, we can help you get the very best from your existing or new equipment, whilst giving you peace of mind in the longevity of your investment.
Designed to meet your needs
Like all great technology, it does require some maintenance and peace of mind should a technical issue arise. The majority of manufacturers make the first years’ warranty a mandatory purchase as part of the equipment investment, so you’re protected from the outset. However, after that first year, like with all large companies, contacting them when you need something can be strenuous from waiting in queues, to getting the job done when you finally get through to an operative.
At Rapid Technologies we can renew the warranty for you each year to ensure your equipment stays protected, but where we really add value and differentiate, is in the specialised support and technical expertise that our Managed Service support packages give you.
Managed Services Provision
Warranty will normally only cover parts, so to compliment this we can offer in addition our managed services giving you access to a team of technical support advisers who you can contact regarding any query or issue you’re experiencing. They can support you with training, or log into your system remotely to diagnose and investigate your issues, through to resolution. If the issue means involving the manufacturer, they won’t stop there, managing this side of the process while fully keeping you updated of the status.